Official logistics channels
Contact MIDTRANS SHIPPING AND SERVICES
Contact MIDTRANS through official channels for Syria, Dubai, and Jebel Ali coordination. Share the route, cargo type, loading point, destination, and timing window clearly so the request reaches the right operations desk without delay. MIDTRANS also supports land, sea, and air logistics flows through all Syrian border-crossing routes.
We answer as soon as possible
MIDTRANS operations deskOperations Desk
Official MIDTRANS contact channels
Syrian office
Halponi, Mosualam Al Baroudi Str, 2nd Floor, Damascus - Syria.
Dubai office
Deira, Port Saeed, Al Makateb Building, Office No. 611, Dubai - UAE. Use this office for quote requests.
Jebel Ali office
Jebel Ali, Dubai - UAE. Use this point for warehousing, receiving, consolidation and onward movement.
WhatsApp support
For road freight in Syria, urgent border questions and route coordination, message MIDTRANS customer service on WhatsApp.
International Shipping & Customs Assistant
MIDTRANS Operations Desk
Team review before pricing or operationsOfficial contact channels
Use the published phone, email and WhatsApp details. Reconfirm any unexpected change in payment, beneficiary, domain, phone number or document instruction through a separately sourced official channel.
- Official phone
- Official email
- Official WhatsApp
- Trust verification
Office and warehouse locations
Use the route that matches your shipment: the Damascus, Dubai or Jebel Ali office. Official office-level coordination should be used for logistics requests and document-ready follow-up.
- Syrian office: Halponi, Mosualam Al Baroudi Str, 2nd Floor, Damascus - Syria
- Dubai office: Deira, Port Saeed, Al Makateb Building, Office No. 611, Dubai - UAE
- Jebel Ali office: Jebel Ali, Dubai - UAE
Border-crossing coverage
MIDTRANS provides coordination support across all Syrian border-crossing routes for sea-air-road combinations. For urgent operational updates by lane or customs corridor, include exact destination side, vehicle type, and routing window in your request.
- All Syrian border crossing points
- Sea/air/land movement
- Mode-specific routing notes
- Transit planning and timing
Office information
We have offices in Dubai (head office), Jebel Ali, Damascus, Tartous and Latakia, and work with a partner in Guangzhou and Hong Kong. The Dubai, Jebel Ali and Damascus addresses are published on this page. Include the office and route context so the request reaches the right operations team.
- Approved location
- Syrian office
- Dubai office
- Jebel Ali office
Syria freight coordination
For sea freight in Syria, air freight in Syria, and land border transport, include shipment reference when available, route and the support question. Do not submit passwords or account credentials.
- Shipment reference
- Origin and destination
- Service mode
- Support question
Payment and fraud verification
Do not act on unexpected payment changes or urgent informal instructions without independent confirmation through the Trust Center and official contact channels.
- Verify changes
- Avoid rushed action
- Preserve evidence
- Report concern
Office and warehouse locations
MIDTRANS office and warehouse contacts
Choose the office or warehouse point that matches the shipment scope, route, and delivery context.
Syrian office
Halponi, Mosualam Al Baroudi Str, 2nd Floor, Damascus - Syria. Use this office for Syria-focused shipment coordination, documents, and local operating review.
Open mapDubai office
Deira, Port Saeed, Al Makateb Building, Office No. 611, Dubai - UAE. Use this office for quote review, UAE coordination, and follow-up with the operations team.
Open mapJebel Ali office
Jebel Ali, Dubai - UAE. Use this point for warehousing, receiving, consolidation, and onward handover coordination after operations review.
Open mapRoad freight and border coordination
Quick official contact for border road support
MIDTRANS maintains operating follow-up across all Syrian border crossings. For urgent overland coordination, border clearance updates, and transport updates, use the official WhatsApp line.
WhatsApp support
For international road freight in Syria, urgent border questions, and route coordination, message MIDTRANS customer service directly using official WhatsApp.
Contact via WhatsAppRelated links
Continue with relevant next steps
Contact request
Contact request
This form prepares a structured contact request for MIDTRANS operations review.
Official channelsTeam responseControlled intake
FAQ
Frequently asked questions
Clear answers for customers reviewing MIDTRANS services, routes, documents, and official support channels.
Which contact channel should be used for an existing shipment?
Use an official MIDTRANS channel and include the shipment reference, company, route and exact support question. The suitable channel may depend on whether documents are required.
Where should customs documents be sent for review?
Use the official document or contact path published by MIDTRANS and identify the shipment, route, commodity and requested review. Do not send documents to unverified personal addresses.
How can I confirm that a WhatsApp number or email address belongs to MIDTRANS?
Compare it with the official details on the website and Trust Center. Independently reconfirm unfamiliar numbers, domains or sensitive instructions before acting.
Do you have operational offices across all Syrian border crossings?
MIDTRANS supports Syria-focused land freight and border coordination with an operations structure that includes Syria, the UAE, and Jebel Ali handling nodes for handoff and onward planning. Route feasibility depends on corridor status and compliance checks at the time of request.
Do you provide sea, air, and land freight services for Syria?
MIDTRANS handles land, sea, and air freight coordination with a focus on operational feasibility. For final routing and mode availability, include origin, destination, cargo details, and timing in your request.
When should WhatsApp be used instead of email?
WhatsApp is useful for quick shipment context, route questions, document follow-up, and urgent coordination through approved channels. Email is better for longer document lists, formal requests, attachments, and written follow-up that should remain easy to review.
How should sensitive payment or shipment instructions be verified?
Sensitive instructions should be checked through official Midtrans Shipping And Services channels before customers act. The page guides users to verify payment, shipment, estimate, or document requests, especially when instructions arrive from a new number, changed account, or unexpected message.
How do you request coordination for sea freight, air freight, or road freight in Syria?
A useful inquiry includes name, company, origin, destination, cargo type, shipment volume, preferred service mode (sea, air, road), and readiness date. Share the request clearly with one contact path so operations can assign the right team quickly.
Next step
Discuss a shipment, customs question, or logistics requirement
Share the route, cargo, documents, and timing once. MIDTRANS can review the same structured request through WhatsApp, email, or the contact desk.
Origin, destination, pickup point, delivery point, and preferred freight mode.
Commodity, weight, volume, documents, readiness date, and customs questions.
Operations follow up through official MIDTRANS channels before any commitment.
