MIDTRANS Privacy Policy

Who is responsible for your data

This website is operated by Midtrans Shipping And Services LLC, Deira, Port Saeed, Al Makateb Building, Office No. 611, Dubai - UAE. Our Syria office is at Halponi, Mosualam Al Baroudi Str, 2nd Floor, Damascus - Syria.

For any question or request about your personal data, write to info@midtrans.org.

Quote requests

When you ask for a quotation we receive the details you type into the form: your name, company, email, WhatsApp or phone number, country or city, origin, destination and cargo details such as freight mode, weight, volume, packages, ready date, Incoterms and notes.

We use these details to prepare the quotation, to contact you about it and, if you go ahead, to arrange the shipment.

Shipment tracking

To track a shipment you enter a shipment reference and an email address. We send a tracking link only to the email address already on file for that shipment. The page shows the same message whether or not the details match, so it does not reveal whether a shipment exists.

The chat window and the ninety-day address rule

When you use the chat window we keep what you enter (your name, phone number, email address if you give one, your messages, the page you were on and your language) together with the network (IP) address your request came from, so our team can answer you and follow up.

The network address is deleted after ninety days. The enquiry itself is kept as a business record. Replies in the chat window are prepared with the help of a language service from Google, which processes your messages on our behalf.

Messages through Facebook Messenger and Instagram

When you message MIDTRANS through Facebook Messenger or Instagram Direct, we receive your name and profile picture as Meta provides them, the ID Meta assigns to you for our Page or account (PSID or IGSID), and the content of your messages. We use them to answer your enquiry, arrange your shipment and keep a record of the conversation. By messaging us on these channels you agree to this.

The messages reach our own systems through the Meta platform and are handled under Meta's terms as well as this policy. Our team answers them, and replies may be prepared with the help of the same Google language service that supports the chat window. We connect only our business Page and our Instagram professional account, never personal profiles.

You can ask us at any time to delete the data from your Messenger or Instagram conversations with us, either through Meta's data-deletion option in your Facebook settings or by writing to info@midtrans.org. We answer within 30 days. Records the law requires us to keep, such as invoices and customs documents, are kept.

Cookies and browser storage

Your browser stores your language choice and, in the free invoice tool, your draft invoice. This stays on your device and is not sent to us.

Google Analytics loads only if you accept it in the cookie banner. It sets the cookies _ga and _ga_YZJ4651HCR for up to two years. Google signals and ad personalisation are switched off, and this website sets no advertising cookies. The Cookie Notice has the details.

Who receives your data

We do not sell personal data. We share it only when it is needed to run this website or to handle your shipment:

International transfers

Our offices are in the United Arab Emirates and Syria, and some of our service providers store data in other countries, including the United States. International shipments also involve partners in the countries of origin, transit and destination. We transfer only the data a task needs.

How long we keep data

We keep enquiries, quotations, shipment records and invoices for as long as we need them to serve you and for as long as commercial and tax law in the United Arab Emirates and Syria requires. Chat network addresses are deleted after ninety days. Analytics cookies expire after up to two years.

Your rights

You can ask us to show you the personal data we hold about you, to correct it, to delete it or to stop using it for a purpose. Write to info@midtrans.org and we will answer within 30 days. We may have to keep some records where the law requires it, for example invoices and customs documents.

You can withdraw your analytics consent at any time from the cookie banner.

Security

All pages and forms use encrypted connections (HTTPS). Access to our systems is limited to staff who need it, and our data is backed up regularly. No system is completely secure; if a breach affects your data, we will tell you.

Children and changes to this policy

This website is for businesses and adults arranging shipments. We do not knowingly collect data from children.

If we change this policy we will publish the new version on this page and update the date at the top.