Official verification and governance
MIDTRANS Trust Center
Use the Trust Center to verify MIDTRANS identity, official communication channels, sensitive instructions and the boundaries between the public website, planning tools and customer platform before acting.
Official domainPublished contactsIndependent confirmation
MIDTRANS operations deskShipment Information
MIDTRANS trust and verification controls
Verify MIDTRANS
Compare any message, quotation, document request or payment instruction with the official MIDTRANS contacts.
Official channels
Use the phone, email and WhatsApp details published on this website.
Privacy and data handling
MIDTRANS applies data-minimization principles to public enquiries and operational intake.
Website, tools and platform
The public website provides information and request preparation. Public tools are indicative only.
International Shipping & Customs Assistant
MIDTRANS Operations Desk
Team review before pricing or operationsVerify MIDTRANS
Compare any message, quotation, document request or payment instruction with the official contact information published by MIDTRANS. Unexpected changes should be independently reconfirmed.
- Official domain
- Published contacts
- Independent confirmation
- No rushed action
Official channels
Use the phone, email and WhatsApp details published on this website. Customers should not rely on unlisted personal contacts for sensitive commercial decisions.
- Contacts on this website
- Official WhatsApp
- Official email
- Contact verification
Privacy and data handling
MIDTRANS applies data-minimization principles to public enquiries and operational intake. Credentials and unrelated sensitive data should never be submitted through public tools.
- Necessary data
- No credentials
- Approved purpose
- Privacy notice
Website, tools and platform
The public website provides information and request preparation. Public tools provide indicative planning support. Customer-account functions are available only in the separate customer platform, after sign-in.
- Public website
- Planning tools
- Customer platform
- Status confirmed by the team
Fraud and impersonation prevention
Treat unexpected payment changes, new beneficiaries, urgent pressure, unfamiliar domains or requests for credentials as warning signs. Verify through a separately sourced official channel.
- Payment changes
- Domain mismatch
- Urgent pressure
- Independent verification
Memberships and certificates
A federation that can confirm who we are
Midtrans Shipping And Services holds a FIATA certificate. FIATA keeps its own member records, so a customer who wants to check us can do so with FIATA directly, not only with us.
Membership and certification say who we are and how we are bound to work with other members. They are not a guarantee of any shipment outcome: every routing, rate and customs step is still confirmed for the individual shipment. Our FIATA certificate is published in the footer of every page: FIATA certificate (PDF).
- FIATA — first joined 2000, current membership since 2026; the certificate is published in the footer
Certificates and record
Recognition and our membership record
We are currently a member of FIATA, as described above. The certificates below are part of our record: each one is shown with the dates printed on it, and a membership that has ended is marked as past. Select any image to open it at full size.
Recognition
RecognitionAppreciation award from the General Directorate of Residency and Foreigners Affairs - Dubai.
Membership and certification record (past)
Past membershipWCA certificate of membership, 2013–2014. 
Past membershipWCA certificate of membership, 2016–2017. 
Past membershipWorld Gate Network (WGN) certificate of membership. No date is printed on this certificate. 
Expired 14 April 2020ISO 9001:2015 certificate of assessment from Quality Registrar Systems (QRS), no. DQU-10815, valid from 15 April 2017 to 14 April 2020. 
Past recordOur Quality Policy Statement (form MSS-QSF-MGT-F01), issued under the ISO 9001:2015 quality management system covered by the QRS certificate and signed by our CEO. 
Past membershipWorldRing business network certificate of membership issued to FreightApp FZCO, a MIDTRANS group company, for February 2024 to January 2025.
Additional details
Verification and governance details
Verification procedures
Use the official website contact details to reconfirm the sender, reference, document request and any sensitive instruction before acting.
Membership and certification evidence
We show a membership or certificate as active only when it is current and backed by documents. You can also check it directly with the issuing organization.
Security and suspected impersonation
Preserve the message and sender details, avoid further sensitive disclosure and report the concern through an official MIDTRANS contact channel.
Legal policies
The privacy policy, terms and other legal documents are published on their own pages; the version on the website is the one in force.
FAQ
Frequently asked questions
Clear answers for customers reviewing MIDTRANS services, routes, documents, and official support channels.
How can a customer verify that a message or payment instruction came from MIDTRANS?
Compare the sender and instruction with the official channels published on the MIDTRANS website and independently reconfirm any new beneficiary, account, number or sensitive change before acting.
Where can current memberships or certifications be verified?
Check a membership or certificate with the issuing organization; each network keeps its own member records. Treat an unverified or expired record as not active.
What is the difference between the MIDTRANS public website and customer platform?
The public website provides information, planning tools and enquiry paths. The customer platform is a separate authenticated environment for approved operational workflows.
How should suspected impersonation or fraudulent communication be reported?
Stop sharing sensitive information, preserve the communication details and report it through an official MIDTRANS phone, email, WhatsApp or contact form listed on the website.
What details should not be sent through public website tools or forms?
Passwords, login credentials and sensitive data unrelated to the shipment should never be submitted through public tools. Share only what the request needs: route, cargo, documents and contact details.
Are prices or estimates from the website tools final quotations?
No. Public tools provide indicative planning support only. A final quotation is confirmed by the MIDTRANS team after reviewing the route, cargo, documents and dates.
Next step
Discuss a shipment, customs question, or logistics requirement
Share the route, cargo, documents, and timing once. MIDTRANS can review the same structured request through WhatsApp, email, or the contact desk.
Origin, destination, pickup point, delivery point, and preferred freight mode.
Commodity, weight, volume, documents, readiness date, and customs questions.
Operations follow up through official MIDTRANS channels before any commitment.
